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+86 158 6421 5807

STABLE SUPPLY CHAIN

Return & Exchange Process
Application Method:

Submit an application online via the official website, providing the order number and a description of the issue.

Review Timeframe:

Feedback on the review result will be provided within 1 working day. After confirmation, the goods must be returned by the agreed date.
Refund Processing:

Once the goods are inspected and approved, the refund will be returned to the original payment method within 3-7 working days.

Frequently Asked Questions (FAQ)
Q: Do second-hand shoes have any odor?

A: All products undergo ozone sterilization + activated carbon deodorization to ensure no residual odor.

Q: Do customers need to pay for return shipping?

A: For returns/exchanges due to non-quality issues, customers bear the round-trip shipping fees. For quality-related issues, we cover the costs.

Q: How to track the repair progress?

A: Use the "Repair Progress Inquiry" function on the official website and enter the order number for real-time tracking.

Legal Statement and Compliance Guarantee
1. Liability Exemption


Defects clearly stated in the product description (such as minor wear, small stains) do not qualify as quality issues and are not eligible for return or exchange.
Damage caused by improper customer use (e.g., exposure to chemicals, excessive bending) is not covered by the warranty.